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Does she have the details of her old account please?
Miss M Parry
Post Office Invstment Account
Account Number XXXXXXXXX /p>
I can't trace it for you
This is a question and answer site
Have you tried:
They trace for you?
The account is not lost. NS&I say that they have my daughters bank book and all the details about her account and that they are in fact holding this money so I can't see why they will not transfer this money to my daughters current bank account
On what basis are they refusing please? I can't quite understand?
They seem to be repeating requests for information and want a letter from my daughter starting the process again, this is information they have been sent already, we sent additional photocopies of the bank book.
I will get my daughter to send a letter of complaint and then if no joy will go to Ombudsman.
Thanks for the info
Good luck with this
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