Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : How did you pay for their service please?
Customer: hello thank for reply. my name is XXXXX XXXXX is Sue.
Customer: we paid in full before work started by debit card using their payment portal
Customer: correction, debit card over the phone
Alex Watts : Have yo had a surveyor out yet to assess what is wrong please?
Alex Watts : Ok. Do you know the cost of getting it put right with someone else?
Customer: not yet, we are looking for quotes.
Customer: am also now looking for a surveyor
Alex Watts : Ok. You need to get a number of quotes to get the work finished. This forms your loss
Alex Watts : You need to write and set out your losses and request they do the work properly or pay you the cost of getting it done right within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Remember you are seeking to claim the additional cost of getting the work done, ie the difference between what it would have cost and what it actually cost.
Alex Watts : Further, if you get a surveyors report you can use this in court.
Alex Watts : Can I clarify anything for you about this today please?
Customer: No that is fine for now. thank you.
Alex Watts :
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Alex Watts :
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