We would be very grateful for any advice or help on how to deal with this please, as feel we were effectively 'mislead' and as a result 'missold' a new energy supplier.
Taking the above information into account, do we have grounds to terminate our contract without incurring costs?
We were mislead by the caller not telling us that they were a 'broker'. They 'cold called' us at a point where we had just moved into the new premises (we received another call later that same day by another broker which raised alarm bells) and proceeded to tell us that they were there to help businesses who had just moved in to the building to find us the best energy supplier deal. Had they told us they were a broker, we would not have dealt with them. As it was, we believed that they were part of the Council's initiative to help small businesses.
Secondly, the full terms and conditions were sent through to us along with the energy supplier's 'agreement' with our 'request'. At this point, it was too late to do anything. There were points in the T&C's which we were not told about, this being that if we wish to end the contract before the end of the three year contracted period, we will have to pay costs that would have been incurred. We were also not given any other 'contract time period' options which we now know exist.
We feel mislead and duped, and would like to know if there is anything we can do to either end the contract - or what rights do we have to get the contract altered. We emailed the 'broker' informing them that we did not wish to proceed with the contract the same day - and received a letter from them one week later telling us we couldn't as it is a verbal contract which is legally binding.
If information that may have influenced our decision was withheld from us by the broker during the telephone call, do we have a case to end the contract regardless or, failing that, get it the contract altered?