Hi thanks for your question.
My name is XXXXX XXXXX can assist you with this.
Have you had the insurer's final decision about the amount it's prepared to pay?
they have paid £15.000
OKay, and they are reusing to pay anything else?
i take that as a refusal i have not asked them if they are refusing
You should ask them - and then get them to confirm they will or will not pay more. Sometimes, believe it or not, when pressed, they will do!
I've seen this happen a number of times.
But if this fails, then you should keep the evidence of market value and send it off to the financial ombudsman service. Do you know about this?
ok i will call them tomorrow morning. How do i contact the ombudsman.also i did not know i had to pay you i will not get paid till tomorrow afternoon so will deposit your money in santander then hope thats ok. How do i contact you to let you know if i am successful
You can contact the ombudsman here: http://www.financial-ombudsman.org.uk/
You can post again on here to contact me.
If you just rate the answer, that's all you need to do - no need to make extra payments.
Are you happy with the service tonight?