My sat nav needed map updates which I do yearly. It works fine on the UK and Ireland updates but this time I made the mistake of responding to a prompt from Garmin, via my email, to update to the' Lifetime' offer, see below. When I try to use the Sat Nav there are no maps and I no information. It is utterly useless.
I would have said both. The the sat nav charges up fine but since attempting to update the sat nav it is now unusable. The sat nav, as I expect you are fully aware, is updated via a cable directly from my computer. There is no other way of updating it. My computer is about 3 years old. and it handles everything well. I suppose the issue is the fact that my sat nav can't take the update and instantly stopped working effectively. Garmin should know better. I entered what type of sat nav I have at the beginning of process to update - it's a Nuvi 200. Is this what you wanted to know?
About 5 years ago.
What about my online payment to Garmin
thank you for your answer. Could you just clarify the following paragraph;
" I presume that is a much more recent purchase. Unless they can show that it was clear that it would have been unsuitable for your particular product in some way there would be no realistic challenge to that."
Can I challenge them as there was no warning that the update wouldn't work? They must have had some inkling that it wouldn't work or they would not have got me to try updating different approaches over a long period of time - over a 3 week period. The fact is, if I had not gone for the lifetime update and just bought my usual 'nüMaps Onetime™ Europe' update then none of this would have happened. The usual update would have gone on no trouble.
It is manifestly unfair to charge for a service that doesn't work and as they make the sat navs, they must have prior knowledge as to what will update and what wont update. I had many phone conversations with Garmin. I had planned to write to them, but not through email. I would need to have my facts straight before hand.