I bought an update for my Garmin Nuvi sat nav on line from the Garmin website. It doesn't work and I have followed many instructions from the help line. I would like my money back and have had to buy a new sat nav (not Garmin!) as the update has removed all the old maps and left nothing on there. I have quite a few emails and updates stored on my computer from Garmin I have copied and pasted the last email I sent them and I have had no reply at all from them. What can I do to get a refund and compensation?
>> Original Message ...
>> From:[email protected]
>> To:[email protected]
>> Subject: Re: Map files <>
>> Sent: 16/04/2014 19:19 PM
To whom it may concern,
Okay. I did as instructed and it still doesn’t work.
I want this resolved NOW. No more messing around. I have paid for a service which has rendered my Sat Nav useless and I desperately needed it for tomorrow (Thursday 17th April). I have followed all your various instructions to the letter and it still says there are no maps. There was nothing wrong with my Sat Nav till I tried updating the maps - and I would like to point out I have done this successfully a few times now.
My Sat Nav is now ‘not fit for the purpose it was intended’. Which leads me to demand that you return my recent payment for the updated maps and I would like a brand new, replacement Nuvi with the maps already installed , supplied by yourselves, free of charge. You have had my money for about 3 weeks now and I am out of pocket financially plus my Sat Nav is defunct.
The fact that your call centre staff can not ring back is ridiculous, especially given the problems I have encountered. I have found the incessant queuing on the phone, for long periods of time, frustrating. This in itself implies you do not have enough staff covering the phones.
I still have the box I bought it in, brand new from Halfords, which is a large company with many outlets. I am also aware of my consumer rights.
I expect to hear from you no later than Tuesday 22nd April, allowing for the Easter holidays.
Yours very angrily
Mrs Fiona M Armstrong