Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : How did you pay for the phone please?
Hi I paid £180 for the phone by debit card on a 24 month contract. I then pay £15 a month for the phone and £26 a month for the tariff
Alex Watts : Thanks. It's bad news I am afraid.
Alex Watts : The Sale of Goods Act applies for a reasonable period for goods to be fit for purpose etc. this is generally accepted as being up to 6 months. Anything over this then you rely on their warranty.
Alex Watts : I assume like most places you have a choice to extend the warranty.
Alex Watts : But sadly over 6 months you rely on the warranty and if out of warranty then you are stuck.
Alex Watts : Thats not to stop you bringing a small claim, they may offer say £100 to make you go away.
Alex Watts : Can I clarify anything for you about this today please?
Thanks Alex I would prefer not to bring a small claim if I can help it. Next time I will have to buy a more reliable phone. Thanks for your time.