Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Has the issue been fixed yet?
no, it wasn`t
as the costs are quite high
How much are we talking?
i made an estimation with another garage and it comes to 1000
parts that needs to be changed and labour
So I presume you would either want the original garage to fix this or get someone else to do it and charge the original garage for it?
they are refusing to fix it.
anyway i`m not trusting them to leave the car
and they don`t want to fix it while i`m waiting
in the waiting area
anyway, in know that i have the right to fix the car at other garage
if i was dissatisfied
by the original garage
or i have the wrong information
i sent them a recorded letter , to ask for my car to be repaired either to be repaired at other garage
Ok you cannot force them to fix this but if that is the case then all you are left with is getting someone else to do the work instead of them, you would then have to pay them, and in turn you would pursue the original garage for these costs. This is especially true if you no longer trust them to carry out any work on your car.
So you need to go and find 2-3 quotes for this work from local garages, choose the cheapest one and then get the work done. Once that has been completed and you have the receipts for the work that was carried out, you can pursue the garage for reimbursing you the money for these repairs.
This would then become a dispute over money where the debtor (the garage) can be pursued through the civil courts for recovery of the debt. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
so i need to pay for all repairing cost upfront
but if i can`t recover my monies after that?
You don't have to but it is the usual way to do this. What you could do instead is try to recover compensation for the bad service you have received first thenuse that to make the repairs.
Obviously there is a risk with every claim you make because there is no guarantee you will win
are you still there?
so , there are chances to get my car repaired and than not to recover my monies?
or is risky to try to recover the monies first?
There is of course a chance that you may get the car repaired and not recover anything, there is also a chance you try and get some money first and get nothing - in other words it is in no way guaranteed you will get any money back from them, so to reduce the risks you may wish to pursue them first before making the repairs, but it obviously depends on how urgent they are and if they need to be done or if they are just a nuisance and you can leave them unrepaired for a while
my point is: i can go in the court for money claim/
i want to recover the money first, there is anyway possible to make a claim?
with the supporting proofs
and a quote from other garage
yes that is possible if you can show that you had paid for something which was not done or that you hd incurred losses from their work, such as further damage being done by them
should i do this on small claims or on the website listed above by yourself?
it is the same thing
can you help me a bit with the procedure? i mean the paperwork that i need to send or if they are specific
letters that needs to be sent
That would go beyond the advice we can do on here but it is quite straightforward - there is no letter that needs to be sent, you go on the website, follow the instructions and put details of the claim then pay the court fee and you start the claim, you will then get further instructions from the court
Can I clarify anything else for you?
no, that`s it
you are welcome, all the best
same to you