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HI, thanks for your reply.
We believe we don't have to pay and that either the landlord, or the agent, should pay the water bill. Doesn't the clause I have quoted mean that we should be free of a water bill, and that as the "...water is included in the rental amount" that we should not have to pay extra for what we have believed all along to have been covered by our rent?
thank you for your reply. This confirms what we have always thought is the case. The only thing I would wish to clarify is what means should be use not to push them (agent and/or landlord) to make good in this clause? Do we have to sue?
Do you recommend a formal written letter over email?
Is it problematic that a bill has been issued in my name? Thames Water has issued a Final Demand for this. Can I just keep ignoring it? I have been in contact with Thames Water, but as far as they are concerned they can't themselves up in tenant vs landlord disputes.
I have edited this as I had a question about Thames Water in an earlier post which wasn't answered:
thanks for all your answers. Not quite sure how I re-listed, but it's all clear now. I had wondered about letters vs emails as several people have told me they think letters have greater legal import. Your answer clears that up for me.
Thank you for your help.
Thanks for your help.