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Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Did you check the event was still on before you left please?
I didn't check the event was still on before I left - I never have done - I was under the assumption (!) that the ticket provider had that responsibility, and would therefore alert me to any issue in that area ie no news is good news...?
Correct. Apologies for not coming back sooner, but I assumed I would get a notification of any answer requiring a response...?
If you purchase through someone like Ticketmaster I assume they get notified of any change in venue. Do you know if Viagogo gets notified?
As for how the website works, sadly I am only an expert and can't see it from the backend.
They clearly do not get notified, or they [surely] would have contacted me...?
Alex, what is the answer to my question; Do I have an avenue available for redress...?