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Does the lease allow them to charge costs please?
I am not sure but certainly the firs letters I received include £175 debt recovery fees - whilst I was not happy about paying those I did do so but cannot see any justification for another £287 when I had clearly started a process of repayments - my understanding of such matters is that charges should not be continued to be levied in the event of the client clearly demonstrating payment
Its bad news
You are liable for a fee if you failed to tell them that you were out the country and delayed payment
What I would suggest is this. Pay the fee to stop more fees
Then you can challange it
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
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