Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Are they calling in the loan or was it just a refusal for extension please?
they are going to call in the loan.
Have you missed any payments or anything please?
None, but it is contentious because the bank says now that time has passed since last communication and the might claim in the interim that we have not piad, whilst we were told to wait till we were getting any further instructions.
Have you raised a formal complaint and got a final response?
No, but written to the bank with my comments to their letter of last week and was asked to meet with one manager yesterday. Same attitude.
Ok - you need to make a formal written complaint and then ask that it be investigated under the complaints procedure.
They will look at it and report back to you with a final response
If you are not happy then you are entitled only then to take it to the Financial Ombudsman
They are independent of the bank and can investigate your issue for free
Their website is: www.financial-ombudsman.org.uk
Although loans are repayable upon demand, it is usually only where you have broken a term of the loan
If you have not, then it is highly usual that it is called in
Can I clarify anything for you about this today please?
I am reading your text again - don't you mean to say "highly unusual" rather that "highly usual"..please, explain.
Unusual - sorry
The normal course is an appeal
Because you are trying to ask the Court at a costs hearing to find fraud.
What I meant to say was this:
Where there has been no breach of the agreement, then the usual course is that the loan runs
It is only where there has been a breach of the loan conditions, for example a late payment etc would it be called in
The bank is entitled to call the loan in at any time but this is highly unusual
It does not happen very often unless there has been a breach
Does that clarify?
Sorry, I don't get it whe you talk of "the Court at a costs hearing to find fraud" - i don't understand. Was it meant to be there..Secondly, I am suppsed to write to te bank with a formal complaint? And, thordly, if they don't accept that and claim that because of unpayment (has only been since January beacuase of no arrangement, but asking us to wait till there was an answer, which came now in May, asking to pay up. I am very confused about further procedurefrom our side.
And, again sorry - to whom should an appeal be directed?
Thank you! OK - clarified...
How can I print this?
Once you rate then the format changes and you can copy and paste - thanks!