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We purchased a trailer from a supplier who we had been in email contact with. One of the emails came through stating that the trailer was ready for delivery and could we pay the invoice into his Barclays account. We duly did this and telephoned him to say invoice had been paid into Barclays as requested. He then advised that he didn't have a Barclays account and his email address had been hacked again. We attempted to contact Barclays immediately, but it took nearly 5 hours to get through to their fraud dept who then asked that a report was emailed in to them. This was duly done the day of the scam. It then took them nearly 2 months to reply with an offer of £81.11 in final settlement as this was the only money left in the fraudulent account. We have in the meantime taken delivery of the goods, yet our supplier is left out of pocket. The matter was reported to the police who are not interested and the bank will not take any further action. Do I have any recourse on the bank and lack of adequate fraud process?
They hacked into his email account not bank and changed the payment details on the email.
Yes, I guess so, although I feel that the banks action post scam were appalling and our loss may have been reduced if they had acted more quickly