Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : Did she leave it open by accident or on purpose please?
We cannot say for definite. She left it opened it because it was a warm day and her room was hot. We think she left it open on purpose because she just keeps stating it was a hot day, but given what has happened we are sure she won't admit it was on purpose.
Alex Watts : Ok. If it was by accident then you could bring a civil claim. It would be hard to prove.
Alex Watts : If it was on purpose then arguably they have been negligent.
Alex Watts : But I will set out the process for you
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clarify anything for you about this today please?
Hi Alex, Sorry for the late reply, we have had an unexpected visitor. Thank you very much for your help.
Alex Watts : Hello.
Alex Watts : If I could invite you to rate my service and if you could let me know if you can't - thanks.
It is telling me "my expert has not finished answering" so won't yet let me enter a rating.