Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : What is the cost of your loss please?
To buy it new, it would cost me approximately £200.
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clarify anything for you about this today please?
When you mention losses, do you mean only financial losses? If so the only loss would be my phone which they have offered back in the same condition. However, i lost 4 months of time and have had to purchase a new phone in the meantime. Similarly, the attempt to give me someone else's phone so i could leave must surely be illegal? considering the fact that if i took it i would of endangered myself of being accused of theft and or Fraud which would bring detremental
* be detremental to my record and future opportunities for jobs or anything of that matter
Alex Watts : You can add these losses in too.
Alex Watts : Does that clarify?
Thanks for your time
Alex Watts : No problem. If you can't rate my answer please let me know.
it s not letting me rate
You offered me a Good Service. thanks again