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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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yI have just closed up my parents home after their death.

Customer Question

yI have just closed up my parents home after their death. The final meter readings were given on 22 March. On 24 March a payment came out of my bank of £ 40 leaving a balance in credit of £ 403.41 on 26 March. An online bill was received to show £ 289.93. Leaving an amount in credit of £ 113.48. I asked for this to be refunded and was told I should send probate details and this was done on 16 April. Having not heard anything I contacted the supplier today and checked the statment of the account. The account balance has changed from £ 403.41 to £ 290.37 without showing any reference to a bill. They have then deducted the £ 289.92 from this leaving a balance of 0.44p. I find it strange that this can change so quickly but also that there is no reference to any charges between 26/3 and 07/04. When speaking to the supplier all they say is that it was because it was estimated. But surely when I gave the final meter readings on 22 March the final bill would have shown this.
Submitted: 3 years ago.
Category: Law
Expert:  UKSolicitorJA replied 3 years ago.
Hello,

What is your query please and who is the supplier?