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I am so sorry to hear of the damage. What is the cost of putting it right and do you know where the tenants have moved to please?
Why did the agents not pick up on the defects upon exit inspection please?
The agents cannot find the previous tenants they even got the new tenants to pay 1\2 the cost of the flea contamination that the previous tenants had left
Just so that I am clear.
You had existing tenants in (tenants A). Then new tenants moved in (tenant B).
as to number question 2 that is what we would dearly like to know
Who caused the damage, tenants A or B please?
the b tenants have caused the floor damage as it is not noted on the inventory as for the cook top that was tenant a
Do you know the cost of repair please?
Were the agents meant to be doing checks several times a year?
for the cook top it cost us£150. 00 and for the flooring we only discovered this on Sunday when we went to install the new cook top there is also othe damage to the kitchen drawer handles the cost of the floor could be £3-4 hundred
agents say the check every 3 months
Ok - but clearly the agents have not picked up on this
And indeed giving their deposit back without a proper check is not acceptable.
You need to write to the agent and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
They are in breach of Section 13 of the Sale and Supply of Goods and Services Act 1982 for failing to act with all reasonable skill and care
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
You can't sue the former tenants if you do not know where they moved to
Can I clarify anything for you about this today please?
ok this will be done this evening and many thanks if there are any more problems we will contact you back ...No thaks you have been most helpful
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