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Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Did you ever provide meter readings please?
Ok - so generally about once a year?
Ok - in that case you are ok
There is something called back billing which is where they try and go back and bill you for back usage
If you had the meter checked, then they are only able to back bill for the last 12 months, nothing beyond that
So anything over 12 months old that you have been under-billed for they can not charge you
The code for backbilling is available here:
So in short they can only bill for the last 12 months nothing older.
Can I clarify anything for you about this today please/
You need to write to them and say they are in breach of the back billing code because your property had been visited to have the meter checked.
They should then adjust the bill to only charge for the last 12 months
Does that help?
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