How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

Hi, My energy supplier sent me an additional exorbitant elec.-bill

Customer Question

Hi,
My energy supplier sent me an additional exorbitant elec.-bill £5300 for 602 days & 56ooo kWh in arrears after paying their estimate £169 every month (we are just 2 pers in a 3 bed bungalow) I sent them a registered letter 12 Apr 14 requesting investigation and explanation. Instead of a reply I now got a demand from a debt collector. Can you advise a specialist lawyer for such consumer matters in Basingstoke area? I see many listed in internet, but no mention of consumer prot.-matters
I come from Germany and such practices are illegal.
Many thanks for any tip or law office contact
Kurt
Submitted: 2 years ago.
Category: Law
Expert:  Jo C. replied 2 years ago.
Hi.

Thank you for your question. My name is Jo and I will try to help with this.

Do you accept there are arrears?
Customer: replied 2 years ago.

yes I expected the final bill should be under £500


 


I already had ca £3500 of the total demand of ca £5300 taken from my direct debit prior to cancellation. That means they now still demand a balance of £1803


 


They never adjusted the billing over my tenancy period of ca 22 months

Expert:  Jo C. replied 2 years ago.
There are no lawyers that specialise in utilities companies but there are some civil firms.

What are you hoping they will do? Are you prepared to fund the matter?
Customer: replied 2 years ago.

Can you name any such civil firms and/or search criteria on the web?

Expert:  Jo C. replied 2 years ago.
Yes, but I need to know what you want them to do exactly?

What are you asking a civil firm to do ? It might all be impossible and so a waste of money.
Customer: replied 2 years ago.

Thanks,


I really wanted advice on how to push Brit-Gas to deal with this unexplained utopic elec.-consumption instead of them passing the bill to a debt-collector.


 


Well today, after speaking to their complaints-team, they just withdrew the debt-collection-order and will now investigate.


I'll wit the outcome that will take ca 2 weeks


 


 


 


Expert:  Jo C. replied 2 years ago.
Thanks.

That is great. Glad it worked out.

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice