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I was told that I will need for the 'appeal' to go through first before I may envisage the recourse of the Ombusdman
However, the decision letter has never been received
they claimed they posted it
I am going to write a letter of appeal
=would you be able to proof-reading it?
Even though I will need to write an appeal to the barclays, how will I be able to bypass their complaint procedure?
You wont be able to bypass the complaint procedure.
You need to exhaust all appeals and then go to the Ombudsman.
I understood you that Barclays had not responded.
Barclays can say they are looking into the 'appeal' that their agent made
If this is the case then go straight to the Ombudsman
I did not receive their response
Well looking into the appeal is not the same as dealing with it
Complain to the Ombudsman
but they claimed they wrote to me
however, I never received such letters
Ok - complain to the Ombudsman
So according to you, I need to complaint to the Omsbundsman
Can I clarify anything else?
What do I need to write?
what sort of info?
how to write those though?
You need to fill out the form on the Ombudsman website
are you sure it is a good idea?
Yes I am
If anything it would encourage the bank to act quickly.
as I am worried barclays might say that I 'appealed' with their horrendous customer service representative
Please complain to the Ombudsman - that is the way forward
I am doing this now
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