Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : Have you made a formal complaint please?
Alex Watts : Yes?
not yet i have written to him to ask for a full explanation. I have given him till 3;30pm to reply and will take next step then.
Alex Watts : Ok.
Alex Watts : You need to write as you have done so and make a formal complaint.
Alex Watts : The firm will have a complaints procedure and will need to follow it.
Alex Watts : The same applies to Chambers for the Barrister you can complain to the head of Chambers.
Alex Watts : If it is not resolved you can complain to the legal ombudsman.
Alex Watts : They offer a free, independent service and can investigate your complaint. Their website is http://www.legalombudsman.org.uk/
Alex Watts : You can also complain to the regulators.
Alex Watts : For Solicitors it is the SRA www.sra.org.uk and Barristers the Bar Stanadrds Board www.barstandardsboard.org.uk/
Alex Watts : Finally if they have ignored you, you could of course sue for negligence.
Alex Watts : Can I clarify anything for you about this today please?