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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
If give out your card details that effectively gives the other side authorisation to use it to make recurrent payments. This is dangerous because it basically allows them to charge your card whenever they believe money is owed and they do not need your permission to do so. Your initial consent is sufficient.
Whilst 99% of companies will never abuse this and will only take money that is genuinely due, a small proportion use this loophole in a fraudulent manner. They often complicate matters even more by not providing any contact details which makes it very difficult to contact them to try and cancel the payments.
However, you are able to stop such continuous payments by contacting your bank, advising them you are withdrawing your authority and making a formal request for them to terminate these payments. This should hopefully resolve the ongoing issue of the payments being taken.
In relation to payments already taken, the bank may be able to issue a chargeback notice and try to claw this money back, but if that is not possible then you are only left with the option of taking legal action against the company that took the payments.
The police will not be interested in this as it is a civil matter so it is probably not worth contacting them.
what about the offer of partial refund ? can they tell me I can only have it if I drop my cae aginst them
yes they can, but of course you do not have to accept it and can simply proceed with your claims regardless of what they have offered
Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this? Thanks
yes it answered my question all to well thanks.I just need to know the £30 charged on my card is a one off payment and not a monthly commitment as I have no wish to proceed with any more advice at this time !
yes it will be a one off payment
Many thanks Ben have a good day !
Certainly will, you too and all the best
am trying to send a good rating but my computer won,t comply !!!
sorry it's a bug at our end, we can process it manually later, thank you
thanks, XXXXX XXXXX just close the chat whenever you wish