Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
How did you pay for the item please?
I paid through PayPal although this guarantees the money back it has caused me a much bigger loss as i explained and the time wasted on calls and e - mails ! My guess is it was stolen or badly damaged and someone needs to be responsible !!
Was it insured for the full value please?
I guy in Spain says he signed the paper work and it says it's covered up to 180 kg but I am looking to be compensated for losses to my business as they lost the item twice !!
Ok - the contract is between the guy in Spain and the Courier
It is nothing to do with you.
You should to write and set out your losses and ask for a refund within 14 days or say you will go to Court. Make sure you send this recorded delivery and keep a copy.
If they refuse then you can issue proceedings which can be done online at: www.moneyclaim.gov.uk or by competing form N1 at: https://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf
The Court will then issue the claim which will be sent to the Defendant and they will have a limited time to defend it, if not you can enter Judgment and enforce it. If the matter is defended it will be set down for a hearing. If the losses are £10,000 or less then it will be a small claim and you do not need representation.
Even though he is Spain you can get a European Enforcement Order if he does not defend the matter or loses
Can I clarify anything for you about this today please?
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