As far as I know the tenant is upto date with his rent.The tenancy agreement I'm not sure.I believe the tenant or I have to give atleast 1 months notice.Also tenant should pay one month in advance.
As far as know they must be keeping the money as they are now 2 months behind and when they do pay it's not on time..
When they fob me off they say they will pass my message on to accounts or they just do not reply at all.I cannot even get my statements.
I have carried out the companys complaints process after which I can forward a complaint to the Tenants Property Ombudsman for his action.
If I do not agree with his findings I can then go through the courts.