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They have a recording of the conversation and also the specific question I asked as to whether the costs would be limitless with the response that they would be covered to ensure the car would be in the same working condition as prior to the crash.
I was also told that they were treating me as a third party claimant and I wondered if they subsequently reverted to this other view when they realised that I was insured by a sister company to reduce their costs.
If they stand by their fixed cost limit, would I be able to pursue the other party directly for any additional repair costs I incur. I also have motor legal expense cover and wondered if this was an option.