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UKSolicitorJA
UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 4312
Experience:  English solicitor with over 12 years experience
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Pure Cleanse Pro sent me the trial packs which I asked for

Resolved Question:

Pure Cleanse Pro sent me the trial packs which I asked for -2 x £4.97- but now have charged my credit card 2 x £79.97 without any authorisation. I can find no email or phone contacts. How can I get my money back?
Submitted: 3 years ago.
Category: Law
Expert:  UKSolicitorJA replied 3 years ago.
Hello,

You should contact the retail disputes team of your credit card company and tell them about this unauthorised transaction on your card,they can reverse it and refund the money.

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Customer: replied 3 years ago.

In fact your reply was excellent except that I had after contacting you, contacted my card provider, which I should have done before contacting


You. He put a stop on but said I would not get my money


back. What they had done was not so much fraud as obfuscation, and he sees a lot of this! I had not checked small print properly, and consequently paid the price.