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Hi, We have purchased a holiday chalet from a private seller in Wales in the beginning of May. We were told the purchase needs to go through the sales office, they will complete the paperwork. After getting confirmation from the sales office we transferred the full amount £12.500 to the seller's account. We turned up on the the completion day in the park. We found the seller handed over the keys and gone without paying the £3000 transfer fee. (he stated in his advert, it was agreed plus it is the common practice of the park that the seller pays the transfer fee) He was friends with the park, particularly with the sales manager, they didn't seem to worry. They repeatedly said he will pay and once he paid we'll get the paperwork. This was six week ago, the seller disappeared, changed phone number and hasn't responded to any correspondence. We found ourselves in the situation that although we paid fully and acted on the sales office advice we have no legal documents to show our ownership. Could you give us some advice what should we do?
I suppose the answer is yes. I understand that in normal cases when the seller pays the transfer fees the sales office transfer the ownership documents. The sales office guy appears pretty clueless, keep saying it never happened to them before. Did this help? Or should I ask where is their licence from to handle the paperwork?
I transferred the sum electronically. I made sure the "note" part refers to Chalet 22 Clarach Bay. So it is clearly on my bank statement. I also have the seller email correspondence that he received the money.
to answer your question:
1. this is the wording of his email : "Hi Eva, Yes money came through, thankyou we will be leaving nearly everything only taking personal belongings. Thanks again Martinil :"
2. It was only a phone conversation. I made it exactly before the transfer. I could only prove the timing of it.
Many thanks, ***** ***** Can I contact you after this or rather how can I contact you if I need further advice? I take it follow up advice will cost another £38?