Yes the council instructed the removal company to move all my stuff to the new property.
But they submitted the claim to me to fill in, sign and send. The insurance company replied today to me.
I thought to explore as to whether the insurance decision was right in the first place. Relying solely on their T&C did not sound right to even though the contract was between the council and the removal company. There were circumstances which impeded my claim to be made within 7 days from the move.
I kept the broken bed in case the insurance wanted to inspect. I am currently sleeping on the sofa. After the refusal, would be ok to buy a new bed where I can sleep on and throw the broken one out ?
I guess I will have to chase this up with the council.
Is it ok if I'd get back to you should I need more advice on this ?