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Hello, thanks for your question.
What is it you would like to know about the small management company?
The best thing to do in this kind of scenario is to call a general meeting of the members to decide how the company should be run. If you have 5% of the members behind you, they can force the directors of the company to call a meeting at which all of the shareholders can be present and vote for things to happen.
Additionally, you might be able to make an application to the leasehold valuation Tribunal, for a professional management company to be appointed to manage the day-to-day affairs of the company.
There would obviously be a cost to this, that would need to be recouped through the service charge, but having something run properly and professionally can be worth that additional charge.
Sorry, your last post didn't come through properly?
have I answered your question above or is there anything more you would like to ask me?