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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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my mother died a few weeks ago. She was in a nursing home.

Customer Question

my mother died a few weeks ago. She was in a nursing home. We sold the house to pay for her fees, but last year the money ran out.
I contacted social services and they refused to help. I had power of attorney, but as I did not save all the receipts, they refused to pay. It took them a year to make this decision, and now the company who owns the nursing home has presented me with a bill of 38.000 pounds.

I do not have 38 000 pounds and am getting telephone calls asking for the money.

I do not know what to do.

Could you help me please, I am so very worried.
Angela Scarth
Submitted: 3 years ago.
Category: Law
Expert:  Clare replied 3 years ago.
Hi
Thank you for your question.
My name is Clare
I will do my best to help you but I need some further information first.
Why did Social Services refuse to help?
Clare
Customer: replied 3 years ago.

I contacted them when the money from the house ran out.


 


I did not save all the receipts, when I purchased things for my mother. They treated me like some kind of criminal. They took a year to decide then sent me all the information back to me.


 


I rang them several times, but they refuse to help

Expert:  Clare replied 3 years ago.
Hi
How much was the equity and how much were the fees.
What sum is unaccounted for?
Clare
Customer: replied 3 years ago.

The house was sold for 91 000.


The money from the house ran out in Jan 2013. When I wen to see them they said she should have had enough to pay fees until march 2014


The fees were 3.800 a month


She died the end of march this year.

Customer: replied 3 years ago.

I want a refund.

Customer: replied 3 years ago.

I want a refund asap