Hello, my name is ***** ***** it is my pleasure to assist you with your question today. So to clarify, you have not received what you paid for in a sense that the adverts never went out as promised?
Yes it appears it is common practice, they produce your add in 1 or 2 copies and do not deliver out to the businesses in my case Gp Practice's and hospitals, dentist etc any and all asscociated with 'Health', i have phoned over 20 and no one receives or have ever heard of the CCG. I was told the ads would be distributed to 150.000+ .
What re you hoping to achieve in this situaiton exactly please?
That i do not have to pay the invoice of £420.00 as i have previously took the same add out, and paid obviously for nothing.
You should not have to worry about your liability to pay these people in these circumstances. You cannot be charged for a service which you did not receive. You may have been promised that your advert will appear in certain publications but if they did not honour their promise and the ads did not appear anywhere, then there is nothing to charge you for – they are actually the ones who have acted in breach of contract and/or misrepresentation.
The threats about passing the matter on to a debt collection agency are somewhat empty. They can do so but there is not much the agency can do apart from to send you threatening letters in the hope that you eventually pay them to get them off your back. They are just used as a nuisance and a threat, they do not have any legal powers to force you to pay.
If they wanted to force you to pay them the money what they would have to do is take you to court, present their claim and convince the court that you had acted in breach of contract by not paying them for the service which they provided you with, assuming this service is what was agreed at the outset. This is clearly not the case here and in fact it is the opposite – they have acted in breach of contract as they have not provided the services they promised and as such I cannot see a court agreeing with them that they have a right to claim this money.
Therefore, it all depends on them taking you to court and winning, something which I cannot see happening. In the meantime they can engage as many debt collector as they want but they do not have any legal powers to force you to pay.
Hope this clarifies your position? If you could please let me know that would be great, thank you
Last question....can debt collectors just turn up and take things?
No, that is a job for the bailiffs and this can only happenonce a court judgment has been issued against you and the other party has commenced enforcement proceedings against you
Thank you ....so i just ignore any threats of this kind, and await a letter from the Court, as you say its not likely.
yes correct, and if a letter with a claim notification does come through you can then decide either to pay them, agree a settlement or just go ahead a defend the claim
Thank you Ben, i had quite a lot on at the time of taking this add out, my mum was dying, and this firm was so nice to me! Im a great beleiver in karma.
Yes same here...but as mentioned just ignore their threats and only take this more seriously if the courts get involved
you are most welcome