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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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Iam being held to ransome by talk talk who say that I Amin

Customer Question

Iam being held to ransome by talk talk who say that I Amin a contract t o them I never signed any agreement in the first placei told them that their servic wasn't up to required standard the day after they installed ,and they said it would cost me £600 Odin order to leave them due to breach of contract. Can this be true? Regards ***** *****
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
Hi.

Thank you for your question. My name is ***** ***** I will try to help with this.

Did you agree any cooling off rights please?
Customer: replied 3 years ago.
As regards ***** ***** off period I was not made aware that I was in a contract until I requested to terminat my agreement verbal that is!that was the first time that I was made aware that a contract existed the day after installation
Expert:  Jo C. replied 3 years ago.
What is the start date of the service roughly?

Also, was it done over distance or in store?
Customer: replied 3 years ago.
As I recall it was about october2013the order was placed after agreeing their rate for the service over thphone
Expert:  Jo C. replied 3 years ago.
Thats bad news I'm afraid.

In what way has the service been bad?
Customer: replied 3 years ago.
Thank you I don't have case and icannot aford to continue I am a pensioner disabled at that. The service was very slow and incomplete and still is incomplete that is I recently found out I could not even tape programes I had paid for
Expert:  Jo C. replied 3 years ago.
I'm not sure what you mean by incomplete?
Customer: replied 3 years ago.
Problem has now been resolved amiably after discussing the problem with a talk talk manager he said he will attend to all my service problems on 30 June and if after that it is not satisfactory I could leave without penalty ps could I have arefund please and thank you
Customer: replied 3 years ago.
No reply to situation now resolved and requested refund please reply soonest

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