Hello Alex, firstly I would like people to stop sending me speculative bills for works I never requested, wanted or authorised. I have never contacted this plumbing company and certainly had no contract with them; they had no right to carry out any works in my property without my knowledge.
I employ a letting agent to deal with any works required, the contract I have with him is that he contacts me and gets agreement before any works are carried out. I would expect a receipt for any parts purchased and a guarantee on the works carried out. As it is this works was authorised by the building management company, which they are not authorised to do. The first I knew was when I received a bill for about £350 in the post. The bill they sent me is excessive for the works they have claimed they done (changing a valve), when I questioned it they refused to give me any additional information, instead choosing to bully me into paying.
The second issue is that I have no relationship or contract with this plumbing company yet I have now received two bills from them for the same work mentioned above. Whilst the bill for the works themselves is now under £300 they have added an extra bill for a call out charge!! Both bills added together are now in excess of £500. These bills have come directly to my mothers home address, which is the contact address that the management company have for me; I have never authorised them to give out any of my contact details.
I feel the building management company have dealt with this whole situation very unprofessionally and I feel it is the last straw that they have given my personal contact details out. I would like to see that they are held to answer for what they have done.
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Thanks Alex, your answer so far has been very reassuring, but what I really need to know is what redress do I have against the property management company that gave out my personal details without my permission (Data Protection Act), as per my original query?
You can complain to the Information Commissioner: www.ico.gov.uk
They will investigate and prosecute where necessary any breaches of the DPA
This is the body to go to
You can issue a claim yourself, but that would cost.
But the ICO can do it for free, if appropriate.
Does that clarify?
Thank you Alex!