I need to know my rights under the sales and goods act, Furniture Village reply is unacceptable. What are my rights? Can I request a refund, replacement , is there 'by law' a mechanism to ensure this.
The answer was that you could be sent 20 of these suites and they would be the same. This is not the case withe the sofa on show in the shop. It clearly is a quality problem. They stated, having had the chance to review the findings I am unable to proceed further with your complaint, saying its the design of the sofa which causes natural creases , stitching was not mentioned.Can't do anything under the 5 year structural guarantee.