Hello my name is ***** ***** I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Is there anything in your agreement that mentions this at all please?
No. At the time that I signed up as a tnant, there was a manager on site, from 8.30 until 4.30 daily.
So it is mainly the delay in gaining access for visitors that is an issue?
The agreement does not prevent people visiting I assume?
Due to govermnment cut backs there are now only people who call in infrequently to check on scheme/estste problems
Visitors ring an outside door number for call the resisdent
We are allowed visitors - it's the aforementioned services we are struggling to maintain
Trade people you are struggling with?
If the postman etc has to access 4 blocks with a delay of 3 minutes and upwards. this means that thay are unable to do the work in their allotted time, so leave the site
Sorry, the delays are at each block. The Trade Access Buttons are at each block entrance, so there should be no problems for the service providers to access each block within seconds
Ok - wont the Landlord budge on this? Who is the owner, the Council?
Landlord won't budge. The owner is a Housing Association - not council
Ok - you need to write to the Association and formally complain to the Chief Executive Office
They will investigate the matter
If the reply is not satisfactory then you can complain to the Ombudsman
They are a free independent service and are located at:
This should resolve the problem
But make sure you write a formal letter and send it recorded delivery to the Chief Executives Office
That way you can make sure that office deals with it
Can I clarify anything for you about this?
We have tried the CEO . The reply came from a manager
Thanks for your advice, we will write to the CEO as you suggest.Yor help has been very much appreciated
Yes and then the Ombudsman
They need to give you a final response before you go to the Ombudsman
Does that help?
If I could invite you to rate my answer before you go
If the system wont let you please do say