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Have the company provided a refund receipt please?
Is the new card with the same or a new bank?
You can't refund to a different card - it has to be the same one
Therefore she should ask for a refund receipt which they should give her and then she can contact the bank if she no longer has the card
If the account number has simply changed they will use that to credit her balance
But if she has closed that account she will be given payment by the bank
But by law, they can not credit back a different card, it MUST be the same card
Therefore she should get a copy and then approach the card issuer
Can I clarify anything for you about this today please?
Yes if the account is closed they will give you a cheque or bank transfer.
So you will get payment. But the merchant can only refund to the same card.
Does that clarify?
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