Hello my name is ***** ***** I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
I do not quite understand your question, might I ask you to be a little clearer? I am sorry
When my wife and I were abroad in early April, we asked a London-based travel agent to book our flights from London to Bangor and San Francisco for end-July. She sent us a quote and an itinerary. After some ticketing issues, we asked her to go ahead. However, by this time my wife was back in London, and booked us with another agency. We informed our agent, apologising for the inconvenience. She confirmed but then said she was liable for the fare (2,408 pounds). After consulting a colleague, she asked for copies of our new tickets. After being silent for 2 months, she is now demanding that we pay. She has not emailed us the ticket or the invoice. Are we liable?
The agent says they were non-refundable, but did not send me the actual tickets.
She didn't say
Thanks. I'll write to her and demand the tickets.
Sure; I'll do it straight away.