No. My old number is ***** That is solved. However, I can't receive calls to it. If someone rings, the reply is "it's wrong number". But can make calls from it.
My question is:
They are ignoring my complaint about this.
In a situation like this, what can I do ? I am bound by 18 months contract with them and they are not providing the service they ought to provide under their own written Terms & Conditions. I kept phoning them and emailing them and they seem to be ignoring my complaint.
Apart from their internal complaint procedure which, I believe, I exhausted, is there any external body (such as an Ombudsman, for example) to complain to ? My fear is that if I would move to another provider, the latter may not be able to fix the line. And this will complicate it further.