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Were you sent a contract/terms and conditions/booking form? If so what are the cancellation rights?
How much are they demanding?
What are the cancellation rights set out in the T&C's?
Do you want to attach the T&C's for me to look at?
how do i attach a file, the paper clip is for an image, i'll try it anyway
OK. The bot***** *****ne is that you have entered a legally binding agreement for a service and as a matter of contract law you are bound by that agreement. You are out of time to cancel as the cooling off period has expired. If you are unhappy with the service (the quality of the advertising/website) then you could seek a refund of some or all of the fees on the basis that they have failed to exercise reasonable skill and care. If yiu wish to do this then you should contact the company immediately setting out your complaint and asking for a refund of fees on the basis that they arenin breach of contract.
But what about the website I took it out on the 15th and ask them to cancel it on the 16th so well within the 7days
We are not disputing the adverts just the website.
However they are refusing to budge. My only issue is that I asked them to cancel over the phone and not in writing, and the only record that is in writing is when I queried the invoice that they sent on the 30th June?