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Hello my name is ***** ***** I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
When did you move please?
We moved soon after taking the contract, Feb 11, 2014
Ok - have you made a formal written complaint? Is there ANY signal at all?
Have you tried Vodaphone Suresignal?
where we are now, there is NO SIGNAL at all. No we have not tried vodafone suresignal
Do you have broadband at home?
I have not made a written complaint about the signal as I was told that move and new address do not count
Ok - you can try Suresignal. They go on Ebay. It plugs into your router and will give you 3G signal at home
I live in a shadow of a hill where the Vodafone signal is poor, this is what I have and now have maximum 3g signal.
I am incensed with them about the signal but it is the area where no one has a signal. I am wanting to cancel based on the s.11(b)
You should write to their head office and make a formal complaint:
Customer Relations ManagerVodafone LimitedThe ConnectionNewburyBerkshireRG14 2FN
They will investigate your complaint and report back to you
Will you be able to advise on my legal position in respect of the fee increase and their invitation to terminate contract without penalty.
I can send you the correspondence..4 letters only. Today I spoke to a secretary at Vodafone house..i made a formal complaint with the email attachments. have not heard from her since
Generally they will look and it and see what they will do
If the dispute is not resolved then you can go to the Ombudsman
They offer a free, independent service
Their website is: http://www.ombudsman-services.org/communications.html
Can I clarify anything for you about this today please?
but that will take time. I want to terminate now and change provider. can i not send them a letter before action and get the matter to court if they do not respond and that way get a response. All i need is to keep my numbers so i need PAC code
Yes I understand that.
But if you write to them they should release you
I had the same problem with Orange, I went to them and the reception was poor
They released me
But ONLY after I had written to head office
They wont just do it over the telephone, you have to go through the complaints procedure
I see you rated poor service - can I clarify anything else for you about this?