Hello my name is ***** ***** I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Is it out of warranty now please?
I have taken the contract out for 24 months so there is 11 and half months to run but o2 are saying that the phone is only guaranteed for 12 months so is the contract or phone fit for purpose ?
Its bad news I am afraid.
Under the Sale of Goods Act goods must fit for purpose and of suitable quality.
However this only has to be for a reasonable time.
The Court accepts this as being 6 months or the period of warranty whichever is longer
In this case it is 12 months
Sadly because you are outside the warranty then they do not have to repair/replace it
Thanks very much Alex at least i now know
I am sorry if this is not the answer you are looking and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Regards ***** *****
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Hi Alex this is very disapointing but i will have to live with it and i appreciate your honesty.
I am sorry its not better news
Does that help?