I remain interested and am happy to wait for an answer. The Energy Ombudsman is likely to take weeks and I will be awaiting his response to the part of my complaint which he is considering before seeking legal advice. I also think that it will be useful for me to have a transcript of all communications with the energy company before approaching a solicitor and am continuing to chase up my request for this, but think this will also take a long time.
I hope you have received the message I sent earlier today. Sorry I didn't respond earlier, but the message had gone into spam and I hadn't spotted it. In case you haven't received my earlier message, I said I would be happy to wait for a response, as I will have to wait for the Ombudsman's response and for a copy of the transcript of my communications with the energy company before proceeding, both of which may take weeks.
Thank you Alex
I would like to know if there are solicitors who specialise in helping with complaints regarding domestic energy suppliers.
I am happy to wait for a response as my difficulties with First Utility have been ongoing since April 2011 and I am also awaiting the Energy Ombudsman's consideration of a particular part of my complaint which I have referred to them.
In addition, I have requested a full transcript from First Utility of all my communication with them and would like to have receipt of this before approaching a solicitor, so that I can order and quantify my complaint properly in advance.
Briefly, I moved energy suppliers from Scottish Power to First Utility in April 2011. The gas account was not moved immediately because Scottish Power had the wrong serial number for my gas meter. It took some months of effort on my part to ensure that this was corrected.
I was not able to submit a gas meter reading to First Utility, because, despite having the correct gas meter serial number, they did not set up the gas account until August 2012 and I did not receive a gas bill until November 2012, despite constant phone calls from me.
The bill was excessively large when it eventually came (and in fact stands at £8800 this month). Some months I can receive up to 3 bills, all varying between me being in credit and owing huge amounts.
During one of the many calls I have made to First Utility to try and establish what I really owe, it became clear that Scottish Power thought the gas account had been moved to First Utility on 30/11/2011, with an end read of 24012, and First Utility thought the gas account had started with them on 25/07/011 with a start read of 21547. I think that this discrepancy represents a large proportion of what I owe, but neither company is prepared to tell me how much it represents, as they both deny responsibility.
I have referred the matter of the differing start/end dates and reads to the Energy Ombudsman and am awaiting his response.
Once I receive a transcript of all communications that I have had with First Utility I would like to seek advice about seeking compensation for the very poor service that they have given. Hence my need for a solicitor who might have experience in the matter of domestic energy supply.
I am sorry, I am not sure what a back billing code is.
I have received two emails from you, one of which was in my spam folder. I am replying again in case my previous reply did not reach you. Apologies if this is a repeat.
Sorry, but I am not sure what a back billing code is.
I have probably submitted meter readings on 90% of the times asked. They originally asked for them each month, but since 2012 there has been no pattern to their requests for meter reads.
For about 4 months in 2012 they neither asked for readings or took any money by direct debit. I rang to ask why and they said my account was in credit, which I knew to be wrong. As I felt unable to trust their system I cancelled the direct debit and set up a monthly standing order instead. The next bill I got, within a couple of weeks of this phone call was for over £3000.
I have communicated regularly with them by phone, email and letter to try and establish an accurate figure for what I owe. They have routinely promised to supply the necessary information, but have only acted on these promises once, over a period of three years.
Many thanks Alex. Your answer to my enquiry was better than expected. I think that I will be better able to decide how to proceed, once I have the Ombudsman's decision and First Utility's transcript and am grateful that I will be able to manage without a solicitor.
a very satisfied customer.