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While I am sure the customer is liable, but made of straw, is the business that did the deed without any appropriate checks also liable? Would any claim be a claim for their joint liability for the amounts it will cost us?
Oh BTW, as there cannot be proof of a negative, the insurers would initially deny cover until we could prove there were no other copies made - impossible!
Ah you make very good sence, I am aware that as a garage owner, Product Liability Laws can mean that if we agre to do something we know, or ought to know is, or is potentially dangerous to anyone, we are 100% liable unless we can establish an onward liability - or so I recall from my attendance at a training course about garage liabilities - We'll politely remind and explain to the customer (in writing) the liability his conduct created - that'll be a fun letter as the customer already refuses to accept that until the insurers pay us for the repairs to his vehicle, we have a lien over it and can only release it when we are paid (cleared funds)!
Already a load of his 'expert' friends and associates have told us we are illegal to seek payment for what we have done for him! Life!!
Have 100% ++ rated you on this site - once again, many thanks!
Very Positive rating left and a small tip (20%) also as you coped very well with muy alsost endless enquiries!
Although I am not, I am sure as we say, Customers who'd have'em (al;ways joking as some are very high maintenance but good)! You have Clients (high maitenance and always concerned how much time they had to be charged for to keep telling them the same answers in many different ways until they accepted you were right, as originally you were!