Dear Alex Watts
No not yet.
I am wandering if there is a fixed compensation for initial refusal
I am wandering if there is a fixed compensation for refusal to admit liability.
Ok - you need to first complain directly to Barclays
They will have a corporate complaints procedure which you should follow
Should that not resolve the problem then you can go to the Ombudsman
But the Ombudsman would expect a final response from the bank before you do that
The Ombudsman offers a free, independent service at: www.financial-ombudsman.org.uk
This should resolve your complaint
Can I clarify anything for you about this today please?
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