This has not yet been to court, its at the stage where the judge looks at the content of my defence. I was informed she could not claim under the DSR 2000 as I had met and trained her and that was my defence. The judge looked at my defence and decided she could as she paid the deposit prior to meeting me. Can I now counter claim? is this the best form of action?
I need my to know if my service/training is covered under the right to cancel policy or the cooling off period for DSR.
I too am at a loss as to why the judge threw out my defence when I had clearly delivered the service.
The cooling off period is a little confusing and I did not give her terms and conditions for cancelling.
I explained in detail that the course fee (part 1) would cover the training and course material. She understood this but it wasn't on an official terms and conditions document. Just mainly verbal.
She was told but I have no signed document. Will this be suffice?