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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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i am case 0101-7473-01 ray coombes waiting for reply to my

Customer Question

i am case 0101-7473-01 ray coombes waiting for reply to my letter to your director over a week ago regardig my BT complaint!?
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
-Could you explain your situation a little more?
Customer: replied 3 years ago.

I complained to ombudsman service weeks ago about BT who failed to install a landline and broadband in my property on january 2 2014. at an agreed time between 8am and 1pm. no engineer appeared and despite numerous phone calls by me never did!! Ombudsman now have offered anunsatisfactory resolution of a letter of apology from BT and only £25 compensation! Dawn Peberdy was acting for me on their behalf and seems to have accepted BTs excuses for failing to deal with the agreement!!this is totally unacceptable! Ray XXXXXXX..

Expert:  Jo C. replied 3 years ago.
Thanks.
What would you like to know about this please?