I've paid £1500 by bank transfer. but they never send me terms and condition or cancellation policy when i asked them in the engagement letter.after i send them cancellation email explaining my situation they said their cancellation policy 7 working day & they are saying i've contracted them by email on 27/06/14( which is correct) but never started the work until i paid them. according to my calculation i paid them on 01/07/14 and send them cancellation email on 08/07/14(6 working day). in the consumer contract regulation 2013 saying 14 working day cancellation policy. please advice me how can i refund the money.
hi, thanks for the good news. Can i first send them email (last warning) before i go to court. I can send them mail explaining what you've send me.can you please advice me in future regarding this matter.