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Hi there, thanks for your question.
My name is***** can assist you with this.
How much is the most expensive quote please?
Okay, so if you had to sue for this, it would be in the small claims court.
This means that you could now sue the person in the wrong, and his/her insurance company would either defend the claim for them or pay up on their behalf.
is this the only way forward
Yes, if they will not respond to your correspondence.
YOu can't use the ombudsman for example as you're not the insurance company's customer.
if i try to contact the company once more then if there is no result, then to sue is the way to go.
Yes, that's absolutely right.
It's small claims, which means no real costs risk to you anyway.
thank you for your help
Thank you. ***** just check you're happy with my service this afternoon please?
yes very happy