Blackbird Motors called me on the 4th July to collect the car as it was fixed and ready to pick up. I went with my wife in her car to collect the repaired car Friday 5th July. I drove the car back home and took it to my local garage for them to check; they found a silver dust like substance around the coolant tank which they recognised as a substance called K Seal. They informed me that was used as a temporary leak fix and had been put into the coolant tank they also informed me that the car was building pressure up within the engine and that in their opinion the head gasket had gone and need urgent repair. I informed Blackbird Motors of this situation and they admitted that K Seal was put in to cure a small leak on the water pump. They told me to return the car and they would fix the water pump. I can't afford another £300 to transport the car back to them and I also have lost confidence on any repair they say they will do; how many times will this occur. The car they advertised and the car I have purchased are miles apart. It's a BMW X3 a lovely looking car and it would be nice to drive and enjoy it but with the pressure building within the engine its like a ticking bomb waiting to go off I afraid to drive it even a mile never mind the 150 or so miles to Leicester. I would also like to add after buying the car on the 9th June and driving it away from the garage I had only been driving less than 5 minutes when a warning light came on the dash there was no manual in the car so I phoned Blackbird Motors and was told its the engine management system going through it's check and the light would eventually go off have a safe journey. The light went off then came back on again several time during the journey home I also noticed a knocking noise coming from the car. I got this checked out straight away on my return home and was informed that the rear wheel was loose and had no locking nut on it and the other nuts where only hand tight. This could have came off at anytime and might have caused a fatal accident; I informed Blackbird Motors of this and they apologised having said that a it had a puncture and had been sent away for repair. I believe that both my wife and myself where very lucky and very unlucky that day; lucky in the respect that we were not involved in a traffic accident; and unlucky that we paid good money for a car that we are frightened to drive.
I bought the car 9th June; its a 2004 registration BMW X3.
I have been in touch via the phone to Blackbird Motors from that day up to today 18 July. I called them 5 minutes after driving away from their garage complaining that a warning light was on and it has been a on going conversation ever since. I have incurred several £100 pound expense since buying this car and yet have not had the pleasure of driving it at my convenience, my wife totally refuses to get in it. The car is now safely locked up at my local garage the same persons who advised me not to drive it. I have given Blackbird Motors the chance to fix the car and they have told me to return it again for further repair; how many times do I have to return the car till its fully repaired and even when they say its repaired I feel i can not trust the work done after they admitted in using a leak solvent substance. I would be happy with a full refund nothing else.
The car cost a total £4,379
I traded in my wife's BMW 316 as part ex and received £800
I paid £100 deposit via my Visa Debit Card
we then drove to Leicester to pick up the BMW X3 and trade in the BMW 316.
Leaving a total of £3,479 to pay.
I also had to put six months road tax on the car before I could drive it away
so like I stated earlier cost of car £4,379
When you say bad news....!!! surely I must have some right to claim either a full repair or full refund??
Thanks for your time although I do feel that I have been unfairly treat by Blackbird Motors; on your advise I feel that I will be stuck with this Lemon of a car until its full fixed either by Blackbird Motors or myself incurring me further expense and torment.