How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Alice H Your Own Question
Alice H
Alice H, Solicitor/Partner
Category: Law
Satisfied Customers: 2850
Experience:  Partner in national law firm
Type Your Law Question Here...
Alice H is online now

I have a bad customer not paying his invoices. I have been

Resolved Question:

I have a bad customer not paying his invoices.
I have been giving this person a significant discount ever since I have been hosting his site.
He lies to me continuously regarding correspondences. I can no longer talk to him.
I sent a letter to him with next years invoice with no discount at all.
His argument is that he wishes to know why his discount is reduced every year.
Do I not reserve the right to reduce the discount at my business's discretion?
Submitted: 3 years ago.
Category: Law
Expert:  Alice H replied 3 years ago.
My name is***** and I'm happy to help with your question today.
Do you want or need this person as a customer?
Customer: replied 3 years ago.

The short answer is No.

The long answer is "No, thank you".


Expert:  Alice H replied 3 years ago.
Discounts are discretionary. It is up to you whether you discount your services or not. There is never any right to a discount.
My view in these cases is to give the customer a reasonable amount of time to pay say 14-days. If no payment is forthcoming then use the Money Claim Online service to sue for the full amount.
Alice H and other Law Specialists are ready to help you