I have travelled world wide and I am in the aero bussiness and over 30yrs I have always managed to sort this out with the carrier if there has been ay difficulties.
I had presummed that my insurance would have been slightly higher but unfortunatly it is no.
We are where we are and I think that the carrier in accepting the luggage when they knew that the luggage would most likly be delayed have taken a responsibility to deliver the luggage. I need to know as per my letter what action I can take to recover the costs, is a small claims court the best way or is this just for legal purposes and would not be suitable.I see that the carriers are liable under EU and a Montreal law to pay a amount but getting them to admit liability seems to be impossible.
Can you state where in law the amount 1200 euros is stated so that this can be quoted.
What I need to know is this suitable for a small claims court or will the fact that this is a Law issue mean it will be thrown out since the company will say that they were not at fault that BAA the luggage carrier was at fault.
OK, that is what I thought, regarding who this is sent to , if its Iceland air would that be their UK headquaters, would the customer service area handle this or is there a specific dept I should aim at?